Charmill Residential is committed to ensuring that your privacy is protected. Our use of your personal information is governed by this Privacy Notice.
Charmill Residential is a controller for the personal information that it collects and uses about you. We treat your personal information as confidential and in accordance with this Privacy Notice.
If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.
We will collect your name and contact details from you whenever you engage us.
In addition, if we are providing a service to you and where we are required to do so by law, we will collect information relating to your identity. This will be at least one form of photographic identification (such as a passport or a driving licence) and one form of documentation with proof of your residence (such as a council tax or utility bill).
Depending on the service that we provide to you we may also collect additional personal information such as:
If you are selling or letting a property:
If you wish to rent a property:
If you wish to purchase a property:
If you ask us to manage property on your behalf we may ask for additional contact information in case we need to get in touch with you in an urgent or emergency situation.
Under data protection legislation we can only use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information:
We will only keep your information in an accessible form which can identify you for as long as we need to for the one of the uses we have identified above. We are committed to principles of data minimisation and will only retain your data if we have a lawful basis for doing so or where we have a legal obligation to retain the data.
Up to 5 years after the date of our final bill for the relevant matter, unless:
(a) otherwise required by applicable law;(b) where required for regulatory, compliance or insurance purposes;(c) where a longer limitation period applies in respect of specific types of actions/documents; and/or in the event of a dispute which requires it to be kept for longer;(d) where you ask that we retain some of your original documents (such as wills and trust documents) on your behalf for safekeeping – in such circumstances, we will retain the documents for such period (and on such terms) as agreed between us; or
Up to 5 years following the end of our business relationship, unless:
(a) otherwise required by applicable law;(b) you consent to us storing it for longer;(c) the Information forms part of files which are required to be kept for longer (for example where you were involved in one of our client matters); or(d) where a longer limitation period applies in respect of specific types of actions/documents; and/or in the event of a dispute or other legitimate reason which requires it to be kept for longer.
For as long as you have not opted out of our marketing. If you ask us to no longer use your Personal Information for marketing purposes, we will need to retain certain details of yours in our database to ensure that we do not accidentally send you marketing material.
Where we no longer require your information, we will take steps to delete or anonymise it. There will be circumstances where certain Information cannot be permanently deleted or anonymised, for example because it is stored in our back-ups for business continuity purposes. In such cases, we will take appropriate steps to minimise (and pseduonymise where technically practicable) the Personal Information that we hold, and to ensure that it is: (a) not used in connection with any decision involving you; (b) not shared with anyone, except where we are legally required to do so (e.g. following a court order); (c) kept secure and virtually inaccessible; and (d) permanently deleted if, or when, this becomes technically possible.
The security of your information is important to us and so we do our best to have measures in place which are designed to prevent unauthorised access to your personal information.
We only engage reputable suppliers and undertake appropriate information security and regulatory compliance due diligence on them. Where suppliers will have access to our and/or our clients’ information, they are also made subject to strict contractual provisions requiring them to ensure any personal information is kept secure and is only used in accordance with our instructions (or as otherwise and to the extent strictly required by law, if applicable).
You can ask us to correct your personal information if you believe it is inaccurate or to restrict our data processing activity. If you have any comments about the way we use your personal information please contact us at email@example.com so we can try our best to resolve the issue for you.
Sales: +44 (0) 20 7046 6275Lettings: +44 (0) 20 7046 627651 Maida Vale, Little Venice,London W9 1SD
© 2021 Charmill Residential Limited.
Registered in England and Wales company No. 12583041. VAT Registration No. 364 8463 66
Sales: +44 (0) 20 7046 6275Lettings: +44 (0) 20 7046 627651 Maida Vale, Little Venice, London W9 1SD
© 2021 Charmill Residential Limited. Registered in England and Wales company No. 12583041VAT Registration No. 364 8463 66